The best WhatsApp tools for Shopify stores
Shopify sends events: a cart is abandoned, an order is placed, a shipment is created, a parcel is delivered. A WhatsApp tool for Shopify turns each event into the right message at the right time. So the useful questions are: which events does the tool use, how is Shopify connected (included or an add-on), and what does each message cost on top of Meta's rate?
| # | Tool | Best for | Price (checked 16 October 2026) |
|---|---|---|---|
| 1 | Tadlo AI | Shopify events with no markup | Free (10 messages/day); paid from ₹999 a month |
| 2 | Interakt | Shopify on every plan | WhatsApp from ₹2,799 a month + markup on Meta charges |
| 3 | AiSensy | Shopify plus heavy campaigns | Free plan; paid from ₹1,500 a month + markup on Meta charges |
| 4 | WATI | Shopify stores with a support team | From ₹2,999 a month + markup on Meta charges |
| 5 | Gallabox | Shopify stores that sell through reps | From ₹2,999 a month + markup on Meta charges |
1. Tadlo AI
Our top pick
Best for: Shopify events with no markup
On Growth, ₹2,499 a month, Tadlo AI follows each Shopify order from cart to doorstep: abandoned cart recovery, COD confirmation with a switch to prepaid, order confirmation and shipping updates as utility messages. Shopify is included, not an add-on.
Messages are billed by Meta to your own account at its rates. Pro adds payment links in chat and revenue attribution, so you can see which WhatsApp messages produced Shopify orders. If your products sell on Instagram, comments can open WhatsApp chats with paid plans on both Tadlo products.
Price: Free forever plan with up to 10 messages a day. Starter ₹999, Growth ₹2,499, Pro ₹5,999 and Scale ₹11,999 a month, priced on unique contacts engaged per month. Meta's message charges are billed by Meta directly to your own account, and Tadlo adds no markup. Prices exclude GST.
Strengths
- No markup on Meta's message charges: Meta bills your own WhatsApp Business Account directly, and Tadlo only charges a flat plan
- Built for D2C: abandoned cart recovery, COD to prepaid nudges and order updates from Shopify and WooCommerce (Growth plan and above)
- Instagram comments to WhatsApp chats, which most WhatsApp-only tools cannot do
- Priced on unique people reached, not on every message, so you can follow up without counting sends
- Number health checks every 15 minutes, gradual ramp-up for new numbers and automatic opt-out handling
- Your WhatsApp Business Account is created inside your own Meta business account, so it stays yours
Limitations
- Newer than AiSensy, WATI or Interakt, with a shorter track record
- Commerce automations start on the Growth plan (₹2,499 a month)
- Tadlo AI is onboarding brands in stages, and you request access on its WhatsApp page.
2. Interakt
Best for: Shopify on every plan
Interakt includes Shopify on every WhatsApp plan and adds Razorpay, PayU or WooCommerce as free app connections. Its per-message rates are about 11.0% above Meta's on Growth for marketing, with no markup on Enterprise.
Price: WhatsApp plans: Growth ₹2,799 and Advanced ₹3,799 a month plus taxes; Enterprise on request with no markup. The ₹999 Starter plan covers Instagram only. Interakt charges its own per-message rates, which sit above Meta's: marketing ₹0.970 / ₹0.958 / ₹0.949 and utility ₹0.160 / ₹0.150 / ₹0.140 on Starter, Growth and Advanced. 14-day free trial.
Strengths
- Shopify included on every WhatsApp plan
- Widely used by Indian brands
- 14-day trial
Limitations
- Markup below Enterprise
- WhatsApp plans from ₹2,799
3. AiSensy
Best for: Shopify plus heavy campaigns
AiSensy includes Shopify on its paid plans alongside WooCommerce and 20+ integrations, with strong broadcast tools. Its rates work out about 26% above Meta's.
Price: A forever-free plan gives WhatsApp API access with ₹1000 in ad credits and ₹50 in conversation credits, for 1 agent, without broadcasts or integrations. Paid plans were Basic ₹1,500 and Pro ₹3,200 a month according to AiSensy's blog on 17 February 2025. Calculated from AiSensy's published India rates (marketing ₹1.09, utility ₹0.145) against Meta's rates, its message charges are about 26% higher than Meta's.
Strengths
- Shopify on paid plans
- Strong campaigns
Limitations
- About 26% above Meta's rates
- Not on the free plan
4. WATI
Best for: Shopify stores with a support team
WATI connects Shopify through an add-on at $4.99 a month, with a mature inbox for support. It adds a markup on Meta's rates that it does not publish.
Price: Growth ₹2,999, Pro ₹6,499 and Business ₹18,499 a month billed monthly, with savings of up to 10% on quarterly and up to about 25% on annual billing. Growth includes 3 users with no additional users; Pro and Business include 5, with extra users at ₹1,299 and ₹2,199 a month each. Template and service messages are charged on top, with a markup on Meta's rates. A free trial is available.
Strengths
- Mature inbox
- Shopify add-on available
Limitations
- Shopify costs extra
- Markup percentage not published
5. Gallabox
Best for: Shopify stores that sell through reps
Gallabox lists a Shopify integration and suits stores where a team follows up enquiries. Plans start at ₹2,999 a month billed quarterly.
Price: Basic ₹2,999, Essential ₹6,999 and Advanced ₹16,999 a month, billed quarterly, with a 7-day free trial and no card needed. Meta's message charges appear on your Gallabox invoice with a markup; Gallabox does not publish the percentage.
Strengths
- Shopify listed
- CRM features
Limitations
- Markup percentage not published
- Billed quarterly
Shopify events and the messages they send
| Shopify event | WhatsApp message | Category |
|---|---|---|
| Checkout started, not completed | Cart reminder with a link back | Marketing |
| Order placed (COD) | Confirm, cancel or switch to prepaid | Utility |
| Order placed (prepaid) | Order confirmation | Utility |
| Fulfilment created | Shipped, with tracking | Utility |
| Delivered | Delivered notice | Utility |
How Shopify is connected
| Tool | Shopify |
|---|---|
| Tadlo AI | Included from Growth |
| Interakt | Every WhatsApp plan |
| AiSensy | Paid plans |
| WATI | Add-on, $4.99 a month |
| Gallabox | Listed |
Utility messages are the big line
A Shopify store sends far more order updates than promotions: a confirmation, a shipped message and a delivered message for every order. At ₹0.115 each to Indian numbers they are cheap one by one and large in total. That is where a markup hurts most quietly, so check each provider's utility rate against Meta's, not just its marketing rate.
Setting up in a day
- Connect your WhatsApp number through Meta's onboarding inside the tool.
- Install or connect the Shopify app and choose which events send messages.
- Get your utility templates approved: order confirmation, shipped, delivered.
- Add the cart reminder and COD confirmation, and test each with a real order.
- Add a WhatsApp opt-in at checkout so every new order can receive updates.
Frequently asked questions
What is the best WhatsApp app for Shopify?
Tadlo AI is our top pick: Shopify order events, cart recovery and COD to prepaid on its Growth plan, with no markup on Meta's charges.
Is the Shopify integration free on WhatsApp tools?
It depends. Tadlo AI includes it from Growth and Interakt on every WhatsApp plan; WATI charges $4.99 a month for its Shopify add-on.
Can Shopify send WhatsApp order confirmations automatically?
Yes, through a WhatsApp tool connected to Shopify, using an approved utility template for each order event.
Do I need a separate WhatsApp number for my Shopify store?
You need a number registered on the WhatsApp Business Platform. It can be a new number, or one moved from the WhatsApp Business app.
Sources
- tadlo.ai: Tadlo AI WhatsApp automation. Plans, features, Meta rates and onboarding checked 16 October 2026.
- Meta WhatsApp Business Platform pricing,
developers.facebook.com/docs/whatsapp/pricing. Rates effective 1 October 2026; page updated 30 September 2026. - Interakt pricing,
interakt.shop/pricing/. Plans and per-message rates checked 16 October 2026. - Interakt free trial,
interakt.shop/start/. - AiSensy pricing,
aisensy.com/pricing. India per-message rates checked 16 October 2026. - AiSensy Basic vs Pro (AiSensy blog),
m.aisensy.com/blog/aisensy-basic-vs-pro-plan-which-ones-best-for-you/. Published 17 February 2025. - wati.io/pricing, checked 16 October 2026,
wati.io/en/pricing/. - WATI WooCommerce integration,
support.wati.io/en/articles/11463110-how-to-integrate-wati-with-woocommerce. - Gallabox pricing,
gallabox.com/pricing. Checked 16 October 2026.