The best COD confirmation tools for Indian stores
Cash on delivery orders that are never accepted cost a store twice: shipping out and shipping back. A short WhatsApp message right after a COD order is placed catches most of the problems early: wrong address, changed mind, a test order, or a buyer who would happily pay now if asked.
The best COD tools do three things in one message: confirm the order, let the buyer cancel without calling, and offer a switch to prepaid, often with a small incentive.
| # | Tool | Best for | Price (checked 16 October 2026) |
|---|---|---|---|
| 1 | Tadlo AI | Confirm, cancel or switch to prepaid in one flow | Free (10 messages/day); paid from ₹999 a month |
| 2 | Interakt | Shopify stores with payment apps connected | WhatsApp from ₹2,799 a month + markup on Meta charges |
| 3 | AiSensy | Stores that want templates plus campaigns | Free plan; paid from ₹1,500 a month + markup on Meta charges |
| 4 | WATI | Stores that handle COD replies in a support inbox | From ₹2,999 a month + markup on Meta charges |
1. Tadlo AI
Our top pick
Best for: Confirm, cancel or switch to prepaid in one flow
COD confirmation asks customers to confirm, cancel or switch to prepaid (Growth plan and above). It runs from Shopify and WooCommerce order events, so every COD order gets the message without anyone on your team touching it.
Confirmations are utility messages, ₹0.115 each to Indian numbers, billed by Meta to your own account with no markup. On Pro, payment links in chat let a buyer who chooses prepaid pay inside the conversation, and revenue attribution shows how many COD orders converted.
Price: Free forever plan with up to 10 messages a day. Starter ₹999, Growth ₹2,499, Pro ₹5,999 and Scale ₹11,999 a month, priced on unique contacts engaged per month. Meta's message charges are billed by Meta directly to your own account, and Tadlo adds no markup. Prices exclude GST.
Strengths
- No markup on Meta's message charges: Meta bills your own WhatsApp Business Account directly, and Tadlo only charges a flat plan
- Built for D2C: abandoned cart recovery, COD to prepaid nudges and order updates from Shopify and WooCommerce (Growth plan and above)
- Instagram comments to WhatsApp chats, which most WhatsApp-only tools cannot do
- Priced on unique people reached, not on every message, so you can follow up without counting sends
- Number health checks every 15 minutes, gradual ramp-up for new numbers and automatic opt-out handling
- Your WhatsApp Business Account is created inside your own Meta business account, so it stays yours
Limitations
- Newer than AiSensy, WATI or Interakt, with a shorter track record
- Commerce automations start on the Growth plan (₹2,499 a month)
- Tadlo AI is onboarding brands in stages, and you request access on its WhatsApp page.
2. Interakt
Best for: Shopify stores with payment apps connected
Interakt includes Shopify on every WhatsApp plan and lets you connect Razorpay or PayU as free apps, which helps when you send a prepaid payment link. We did not find a dedicated COD-to-prepaid flow in its published plans, so check what its templates can do in the 14-day trial.
Price: WhatsApp plans: Growth ₹2,799 and Advanced ₹3,799 a month plus taxes; Enterprise on request with no markup. The ₹999 Starter plan covers Instagram only. Interakt charges its own per-message rates, which sit above Meta's: marketing ₹0.970 / ₹0.958 / ₹0.949 and utility ₹0.160 / ₹0.150 / ₹0.140 on Starter, Growth and Advanced. 14-day free trial.
Strengths
- Payment app connections
- Shopify on every WhatsApp plan
Limitations
- No dedicated COD-to-prepaid flow found in its published plans
- Utility rate ₹0.150 on Growth
3. AiSensy
Best for: Stores that want templates plus campaigns
AiSensy can send COD confirmation as a utility template from its Shopify or WooCommerce integration on paid plans. Its utility rate is ₹0.145 per message against Meta's ₹0.115.
Price: A forever-free plan gives WhatsApp API access with ₹1000 in ad credits and ₹50 in conversation credits, for 1 agent, without broadcasts or integrations. Paid plans were Basic ₹1,500 and Pro ₹3,200 a month according to AiSensy's blog on 17 February 2025. Calculated from AiSensy's published India rates (marketing ₹1.09, utility ₹0.145) against Meta's rates, its message charges are about 26% higher than Meta's.
Strengths
- Shopify and WooCommerce on paid plans
- Large user base
Limitations
- No dedicated COD flow found in its published plans
- About 26% above Meta's rates
4. WATI
Best for: Stores that handle COD replies in a support inbox
WATI's inbox suits stores where agents handle COD replies by hand, such as address corrections. Shopify is an add-on and WooCommerce an official integration.
Price: Growth ₹2,999, Pro ₹6,499 and Business ₹18,499 a month billed monthly, with savings of up to 10% on quarterly and up to about 25% on annual billing. Growth includes 3 users with no additional users; Pro and Business include 5, with extra users at ₹1,299 and ₹2,199 a month each. Template and service messages are charged on top, with a markup on Meta's rates. A free trial is available.
Strengths
- Inbox for manual follow-up
- WooCommerce integration
Limitations
- Markup percentage not published
- No dedicated COD flow found in its published plans
What a good COD confirmation looks like
- Sent within minutes of the order, while the buyer still remembers it.
- Shows the order: product, amount, delivery address.
- Three buttons: Confirm, Cancel, Pay now instead.
- If they choose to pay now, the payment link arrives in the same chat.
- If they do not reply, one reminder before the order ships, then your usual policy.
Should you offer an incentive to switch to prepaid?
Many stores offer a small discount or a faster dispatch for switching to prepaid. Whether it pays depends on your margins and how often COD orders come back. Work it out on your own numbers: the incentive costs you on every switch, and the saving comes only from the orders that would otherwise have been returned. Our guide to converting COD to prepaid walks through the maths.
What it costs
COD confirmations are utility messages: ₹0.115 each to Indian numbers from 1 October 2026. A store with 2,000 COD orders a month and one reminder for non-responders sends a few thousand utility messages, a small cost against one avoided return.
Questions to ask any vendor
- Is the confirmation triggered automatically by the order, or sent as a campaign?
- Can the buyer cancel and switch to prepaid with buttons, without typing?
- Does the order status update in your store when they confirm or cancel?
- What does each confirmation cost, compared with Meta's utility rate?
Frequently asked questions
What is the best COD confirmation tool in India?
Tadlo AI is our top pick: it asks COD customers to confirm, cancel or switch to prepaid from its Growth plan, with no markup on Meta's charges.
How much does a WhatsApp COD confirmation cost?
It is a utility message, ₹0.115 to Indian numbers from 1 October 2026, plus any markup your tool adds.
Can customers cancel a COD order on WhatsApp?
Yes, if your tool sends a confirmation with a cancel option, as Tadlo AI's COD flow does.
Does COD confirmation reduce RTO?
It catches orders that would not be accepted before they ship, which is one of the main RTO levers. The effect depends on your store and audience.
Sources
- tadlo.ai: Tadlo AI WhatsApp automation. Plans, features, Meta rates and onboarding checked 16 October 2026.
- Meta WhatsApp Business Platform pricing,
developers.facebook.com/docs/whatsapp/pricing. Rates effective 1 October 2026; page updated 30 September 2026. - Interakt pricing,
interakt.shop/pricing/. Plans and per-message rates checked 16 October 2026. - Interakt free trial,
interakt.shop/start/. - AiSensy pricing,
aisensy.com/pricing. India per-message rates checked 16 October 2026. - AiSensy Basic vs Pro (AiSensy blog),
m.aisensy.com/blog/aisensy-basic-vs-pro-plan-which-ones-best-for-you/. Published 17 February 2025. - wati.io/pricing, checked 16 October 2026,
wati.io/en/pricing/. - WATI WooCommerce integration,
support.wati.io/en/articles/11463110-how-to-integrate-wati-with-woocommerce. - Gallabox pricing,
gallabox.com/pricing. Checked 16 October 2026.