DilKart

Review request WhatsApp templates

By DilKart Editorial. Updated 16 October 2026.

Reviews sell products, and buyers are most willing to leave one shortly after the product arrives. A short WhatsApp message with a direct link gets far more responses than an email.

Review requests are marketing messages for billing, and they need opt-in. With Tadlo AI, restock, winback and review messages are sent as opted-in broadcasts from the Growth plan, with the cost shown before you send. We did not find scheduled or event-triggered restock, winback, review or reorder automations in its published plans, so you choose the segment and send each broadcast yourself. A practical routine is a weekly broadcast to buyers whose orders were delivered in the previous week.

Simple asks

Template 1: short ask

Hi {{name}}, how are you finding your {{product_name}}? A quick review helps other shoppers: {{review_link}}

Template 2: star rating first

Hi {{name}}, how would you rate {{product_name}} out of 5? Tap to leave your rating and a line about it: {{review_link}}

Template 3: personal from founder

Hi {{name}}, {{founder_name}} here from {{store}}. Your honest review of {{product_name}} would mean a lot: {{review_link}}

Product-specific

Template 4: after use

Hi {{name}}, you've had {{product_name}} for a couple of weeks now. What do you think? {{review_link}}

Template 5: photo review

Hi {{name}}, we'd love to see {{product_name}} in your home. Share a photo with your review here: {{review_link}}

Template 6: fit and size

Hi {{name}}, did {{product_name}} fit as expected? Your size feedback helps other buyers choose: {{review_link}}

When something went wrong

Template 7: problem first

Hi {{name}}, if anything wasn't right with your {{product_name}}, reply here and we'll fix it. If you're happy, a review helps us a lot: {{review_link}}

Template 8: thank you

Thank you for your review, {{name}}! It really helps a small business like ours.

Where to send people

Send buyers to the review form on your product page, or to the public platform where reviews matter most for your store. A direct link to the right product's review form, opened on a phone, gets far more reviews than a link to your home page.

Rules for honest reviews

A weekly routine

  1. Each week, export buyers whose orders were delivered in the past week.
  2. Keep only those who opted in to WhatsApp messages from you.
  3. Pick one template and send it as a broadcast.
  4. Reply personally to anyone who reports a problem.

Our pick: Tadlo AI

Tadlo AI

Our top pick

Best for: Sending review requests

Tadlo AI sends review requests as broadcasts to opted-in buyers on its Growth plan, with the cost shown before you send. We did not find automatic review requests after delivery in its published plans.

Price: Free forever plan with up to 10 messages a day. Starter ₹999, Growth ₹2,499, Pro ₹5,999 and Scale ₹11,999 a month, priced on unique contacts engaged per month. Meta's message charges are billed by Meta directly to your own account, and Tadlo adds no markup. Prices exclude GST.

Strengths

  • No markup on Meta's message charges: Meta bills your own WhatsApp Business Account directly, and Tadlo only charges a flat plan
  • Built for D2C: abandoned cart recovery, COD to prepaid nudges and order updates from Shopify and WooCommerce (Growth plan and above)
  • Instagram comments to WhatsApp chats, which most WhatsApp-only tools cannot do
  • Priced on unique people reached, not on every message, so you can follow up without counting sends
  • Number health checks every 15 minutes, gradual ramp-up for new numbers and automatic opt-out handling
  • Your WhatsApp Business Account is created inside your own Meta business account, so it stays yours

Limitations

  • Newer than AiSensy, WATI or Interakt, with a shorter track record
  • Commerce automations start on the Growth plan (₹2,499 a month)
  • Tadlo AI is onboarding brands in stages, and you request access on its WhatsApp page.

Visit Tadlo AI

Frequently asked questions

When should I ask for a review on WhatsApp?

Shortly after delivery, once the buyer has had time to use the product. A weekly broadcast to last week's deliveries works well.

Can I offer a discount for a review?

Not for positive reviews. Incentives for reviews can mislead other shoppers.

How often should I ask the same customer for a review?

Once per order at most, and not again if they did not respond.

Are review requests marketing or utility messages?

Treat them as marketing; they are not part of the order itself.

Sources

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