Instagram DM reply templates for online stores

Template 1: price

Hi {{name}}! {{product_name}} is {{price}}. You can order it here: {{product_link}}

Template 2: several products

Hi {{name}}, here are all the pieces from that post with prices. Tap any to see more: {{carousel}}

Template 3: size

Hi {{name}}, here's our size chart for {{product_name}}: {{size_chart_link}}. It runs {{fit_note}}. Tell us your usual size if you'd like help choosing.

Template 4: in stock

Hi {{name}}, yes, {{product_name}} is in stock in {{available_sizes}}. Order here: {{product_link}}

Template 5: sold out

Hi {{name}}, {{product_name}} is sold out right now. Want us to tell you when it's back? Reply YES and we'll let you know.

Template 6: delivery time

Hi {{name}}, we usually deliver to {{city}} in {{delivery_days}} days after dispatch. Order here: {{product_link}}

Template 7: cash on delivery

Hi {{name}}, yes, cash on delivery is available for {{product_name}}. Just choose COD at checkout: {{product_link}}

Template 8: discount

Hi {{name}}, use code {{code}} for {{discount}} off, valid until {{expiry}}. Shop here: {{product_link}}

Template 9: returns

Hi {{name}}, you can return or exchange within {{return_days}} days of delivery. Full policy: {{policy_link}}

Template 10: talk on WhatsApp

Hi {{name}}, happy to help with that. It's quickest on WhatsApp: {{whatsapp_link}}

Template 11: collab enquiry

Hi {{name}}, thanks for your interest in working with us! Please send your media kit to {{email}} and our team will reply within {{reply_days}} days.

Template 12: complaint

Hi {{name}}, we're sorry about this. Please share your order number and a photo, and someone from our team will personally sort it out today.

Template 13: bonus, bulk order

Hi {{name}}, thanks for asking about a bulk order. Tell us the product, quantity and delivery city, and our team will send a quote within {{reply_days}} days.