WhatsApp welcome message templates for online stores

Template 1: opt-in confirmed

Hi {{name}}, welcome to {{store}} on WhatsApp! You'll get order updates and {{frequency}} offers here. Reply STOP any time to opt out of offers.

Template 2: restock list

Hi {{name}}, you're on the restock list for {{product_name}}. We'll message you here as soon as it's back.

Template 3: early access list

Hi {{name}}, you're in! You'll hear about new drops from {{store}} here before they go public.

Template 4: first message

Hi {{name}}, thanks for messaging {{store}}! Ask us anything about products, orders or delivery. For order status, reply with your order number.

Template 5: away hours

Hi {{name}}, thanks for your message. We're available {{hours}} and will reply as soon as we're back. You can track orders anytime here: {{tracking_page}}

Template 6: from Instagram

Hi {{name}}, great to see you here from Instagram! Which product were you looking at? Send a screenshot and we'll help.

Template 7: welcome back

Welcome back, {{name}}! What can we help you with today? Reply with your order number for anything about a past order.

Template 8: after first order

Hi {{name}}, thanks for your first order with {{store}}. Save this chat: it's where you'll get updates and can reach us any time.

Template 9: bonus, opt-out confirmed

Done, {{name}}. You won't receive offers from {{store}} on WhatsApp any more. You'll still get updates about orders you place.